Privacy Policy for Five Star Plumbing

Information We Collect

We collect and process a variety of personal information to provide high-quality plumbing services and ensure smooth communications. The types of data we collect may include:

Identifying Information: Full name, mailing address, phone number, email address

Service-Related Data: Job details, property location, service preferences, time stamps

Communication Records: Emails, texts, call recordings (when applicable)

Web Usage Data: IP address, browser type, referring URLs, pages visited on our website

SMS Opt-In Data: Consent records, timestamps, communication frequency

We do not knowingly collect data from individuals under the age of 13. If such data is inadvertently collected, it will be promptly deleted.

How We Use Your Information

Your information is used strictly for business-related and legal purposes, including but not limited to:

Scheduling and confirming appointments

Providing requested services

Sending reminders, updates, and account notifications

Customer support and feedback

Internal analytics and service improvement

Legal compliance, such as tax documentation or public safety reporting

SMS/Text Messaging Consent

By providing your mobile number and opting into our text message program, you consent to receive informational messages from Five Star Plumbing. These may include:

Appointment confirmations and reminders

Service updates or delays

Follow-up communications

Billing notices or account updates

Message frequency varies. Message and data rates may apply. To opt out at any time, text STOP. To get help, text HELP or contact us at myfivestarplumbingtx@gmail.com or 210-557-2275.

Website measurement and your choices

Google measurement uses advanced consent mode on our public website. The Google tag loads before you make a choice, with advertising storage, analytics storage, advertising user data and personalized advertising denied by default. Before acceptance and after rejection, Google may receive limited consent and visit measurements without advertising or analytics cookies, including request time, browser and network information and page context. These measurements are used to model advertising results and are not a promise that no information is sent to Google.

Our Privacy choices control offers one combined choice for cookie-based Google measurement, Vercel Analytics and ServiceTitan call attribution. These remain off until you accept. Rejecting optional measurement does not prevent you from booking, calling or submitting a contact request.

When you accept, Google receives page and event information, browser/device and network information, cookie or similar identifiers, and advertising attribution information. Google Analytics measures website use; Google Ads measures advertising results. Google personalized advertising, Google signals, enhanced conversions and automatic collection of user-provided contact data are disabled in this measurement setup.

Microsoft Bing UET and Meta Pixel are paused in this measurement setup. Their saved configurations are not active on this website.

When you accept optional measurement, Vercel Analytics receives website visit and technical information to measure site use. ServiceTitan provides booking and, when optional measurement is accepted and call attribution is enabled, dynamic phone-number attribution. Phone calls may be handled and recorded by our existing phone-service providers as described elsewhere in this policy; declining website measurement does not change those separate call-service settings.

Our custom successful-inquiry events contain an event name and an opaque submission identifier for duplicate prevention. We do not send the name, email address, phone number, street address, message text or SMS choice from our contact forms to these measurement tags. Tag providers may still receive IP addresses, browser details, referring pages, URLs and advertising identifiers as part of their own network requests. Please do not place personal information in website URLs.

Necessary service processing is separate: contact details you submit are sent to Five Star Plumbing and its email provider Resend to deliver your request. Information entered in the ServiceTitan scheduler is processed by ServiceTitan to provide booking services. Vercel hosting, BotID and security services process technical request information to operate and protect the site. These necessary services remain available when optional measurement is declined; this control does not claim to disable their own service/security processing.

You can change or revoke your choice at any time using Privacy choices in the footer. We store your choice in this browser for up to 180 days. Revocation refreshes the page to stop consented measurement, removes the other optional analytics scripts and returns Google to denied consent with limited measurements without cookies. It cannot recall information already transmitted or remove cookies stored on other providers' domains; your browser controls can clear those cookies. Global Privacy Control or Do Not Track keeps optional cookies and other analytics off; Google may still send limited measurements without cookies. Measurement tags do not load on the employee portal or development and preview sites.

Data Sharing and Disclosure

We do not share, sell, rent, or distribute phone numbers or SMS opt-in data to third parties for marketing purposes. We may share your data with trusted third parties under these limited circumstances:

Service Providers: Only for the purpose of providing plumbing services or communication support

Legal Requirements: In response to lawful requests by public authorities

Business Transfers: In case of a merger, acquisition, or asset sale, with notice provided

With Your Consent: For any other purpose, we will seek your express authorization

Consumer Rights Under TDPSA

The Texas Data Privacy and Security Act (TDPSA) grants you specific rights:

Right to Know: What personal data we collect and why

Right to Access: Receive a copy of your personal data upon request

Right to Correct: Fix any inaccuracies in your personal information

Right to Delete: Request that we delete your personal data

Right to Opt-Out: Prevent us from selling or sharing your personal data

To exercise any of these rights, contact us at myfivestarplumbingtx@gmail.com. We will respond within 45 days, as required by law.

Data Security

We implement industry-standard safeguards to ensure the confidentiality, integrity, and availability of your personal information. These include:

Secure data storage and encryption protocols

Access controls and role-based authorization

Regular audits and threat detection systems

However, no method of transmission or storage is 100% secure. You acknowledge that you use our services at your own risk.

Data Retention

We retain your personal information only as long as necessary to fulfill business purposes or comply with legal obligations. Upon expiration of retention periods, your data is securely deleted or anonymized.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any information.

Children’s Privacy (COPPA Compliance)

Our services are not directed to children under 13. If we become aware that we have collected personal data from a child without parental consent, we will delete it in accordance with the Children’s Online Privacy Protection Act (COPPA).

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Your continued use of our services constitutes acceptance of any modifications.

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Gustavo Macharro Five Star Plumbing 2780 FM 471 N Castroville, TX 78009 Phone: 210-557-2275 Email: myfivestarplumbingtx@gmail.com

2780 FM 471 N, Castroville, TX 78009

Hours: 24/7 Emergency Service

Greater San Antonio Location

1021 Patricia Dr, San Antonio, TX 78213

Hours: Mon–Fri, 8:00 AM – 5:00 PM

Email:myfivestarplumbingtx@gmail.com